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Talk to the Ollo team

Whether you are a rider with a question about a trip, a driver who needs a hand with your account, or someone who wants to work with us — get in touch and a real person will reply. We aim to answer every message within 24 hours.

Email support@tryollo.comCall +254 143 776 585

Fastest: in the app

Open Support → Create New Ticket, pick the ride and the topic, and attach a photo if it helps. We see the trip details straight away, and replies land in your Inbox — 24/7.

Emailing instead? Include your registered mobile number, and the date of the ride if it's about a trip.

Send us a message

We reply by email.

What we can help with

Rider support

A trip, a fare, a payment, a lost item or your rider account.

Driver support

Signing up, documents, earnings, commission or going online. Drivers can also raise a ticket in the Ollo Driver app.

Safety & incidents

Tell us as soon as you can. In an emergency call 999, 112 or 1199 first, then let us know.

Privacy & your data

Access, export or deletion requests. See the privacy policy or account deletion.

Reach us directly