OlloAccount deletion
Delete your Ollo account.
The quickest way is to delete your account yourself, inside the Ollo app. If you can no longer use the app, email us with your registered mobile number and we will do it for you after verifying it is you.
Delete it in the app
Rider app: Account → Settings → Delete account
Driver app: Menu → Settings → Delete Account
Can't open the app? Email support@tryollo.com.
How it works
Three ways to delete your account.
In the rider app
Open Account → Settings and tap Delete account, then confirm with the one-time code we send you. To also erase your personal data, use Delete my data permanently on the same screen. Want a copy first? Tap Download your data.
In the driver app
Open Menu → Settings and tap Delete Account, or Delete My Data Permanently, then confirm with the one-time code. Request a Copy of Your Data is on the same screen.
By email
Email support@tryollo.com with the subject "Ollo Account Deletion Request". Say whether it is your rider or driver account and include your registered mobile number. We verify it is you, then delete the account.
Finish or cancel any ride that is in progress before you delete your account.
Data we may need to retain
We will delete your account and associated personal data unless we are required to retain some information for legal, fraud prevention, payment, tax, dispute, or regulatory reasons.
When a driver account is permanently deleted, we keep the driver's name, phone number, email, national ID number, vehicle registration number, device identifier and whether they received the welcome bonus for 5 years, to prevent fraud (for example, the same person signing up again for a second bonus). Photos and documents are not kept. See the Driver Privacy Policy.