Home/Driver privacy

Drivers · Privacy

Ollo Driver Privacy Policy

How Ollo handles driver-partner data — identity documents, location, earnings and everything the driver app touches.

Effective Date: 22/07/2026  |  Last Updated: 22/07/2026

Welcome to OLLO Driver ("OLLO", "we", "our", or "us").

OLLO is committed to protecting the privacy and personal information of our driver partners. This Privacy Policy explains how we collect, use, store, share, protect, and process your personal information when you register for or use the OLLO Driver App.

Our goal is to provide a secure, reliable, and transparent platform while complying with applicable data protection laws and Google Play Store requirements.

By registering or using the OLLO Driver App, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

1. Information We Collect

OLLO collects only the information necessary to onboard, verify, manage, and support drivers on our platform. The information we collect enables us to verify your identity, ensure passenger safety, process trips, calculate earnings, facilitate payouts, comply with legal obligations, and improve our services.

We are committed to protecting your personal information through appropriate technical, administrative, and organizational safeguards designed to prevent unauthorized access, disclosure, alteration, or misuse.

2. Personal Information

When you register as an OLLO Driver Partner, we may collect the following personal information:

  • Full Name
  • Mobile Number
  • Email Address
  • Profile Photograph
  • Gender (Optional)
  • Residential Address
  • Emergency Contact Details
  • Nationality
  • National Identification Number or Passport Number (where applicable)

Purpose

We collect this information to:

  • Create and manage your driver account.
  • Verify your identity.
  • Enable secure login and authentication.
  • Contact you regarding your account.
  • Process ride requests.
  • Improve platform safety.
  • Comply with regulatory requirements.
  • Provide customer support.
  • Prevent fraud and unauthorized access.

Protection of Personal Information

OLLO protects your personal information by implementing:

  • Secure encrypted transmission (HTTPS/TLS)
  • Encrypted database storage
  • Role-based access controls
  • Multi-layer authentication
  • Continuous security monitoring
  • Regular security audits

Your personal information is accessible only to authorised OLLO employees and trusted service providers who require access to perform their duties.

OLLO does not sell your personal information to third parties.

3. Driver Verification Documents

To ensure passenger safety and comply with transportation regulations, OLLO requires drivers to submit verification documents during registration and whenever document renewals are required.

These documents may include:

  • National ID Card
  • Passport (where applicable)
  • Driving Licence
  • PSV Badge / Commercial Driving Permit
  • Certificate of Good Conduct (where applicable)
  • KRA PIN Certificate
  • Driver Profile Photograph

Purpose

These documents are collected to:

  • Verify driver identity.
  • Confirm eligibility to operate commercially.
  • Prevent fraudulent registrations.
  • Meet legal and regulatory obligations.
  • Maintain platform safety.
  • Support account verification.

Protection of Verification Documents

Driver verification documents are treated as highly confidential information. OLLO protects these documents by:

  • Encrypting files during upload and storage.
  • Restricting access to authorized verification personnel only.
  • Maintaining secure document storage.
  • Monitoring document access.
  • Preventing unauthorized downloading or disclosure.

Documents are retained only for as long as necessary to satisfy legal, regulatory, and operational requirements.

4. Vehicle Information

To provide transportation services through the OLLO platform, we collect vehicle-related information, including:

  • Vehicle Registration Number
  • Vehicle Make
  • Vehicle Model
  • Manufacturing Year
  • Vehicle Colour
  • Vehicle Category
  • Seating Capacity

We may also collect copies of:

  • Vehicle Registration Certificate (Logbook)
  • Vehicle Insurance Certificate
  • Vehicle Inspection Certificate
  • Road Service Licence
  • PSV Permit
  • Roadworthiness Certificate (where applicable)

Purpose

Vehicle information is collected to:

  • Verify vehicle ownership or authorisation.
  • Confirm eligibility for platform operations.
  • Match vehicles with ride categories.
  • Maintain passenger safety.
  • Ensure regulatory compliance.
  • Manage inspections and renewals.

Protection of Vehicle Information

Vehicle information is stored securely using industry-standard security controls. Access is restricted to authorised OLLO personnel responsible for driver onboarding, compliance, customer support, and regulatory verification. Vehicle information is not disclosed except where necessary to facilitate rides, satisfy legal requirements, or support regulatory authorities.

5. Banking and Payment Information

To process driver earnings and payouts, OLLO may collect financial information including:

  • Bank Account Holder Name
  • Bank Account Number
  • Bank Name
  • Branch Details
  • Mobile Money Account (such as M-Pesa)
  • Wallet Information
  • Payment Method
  • Transaction History
  • Driver Earnings
  • Referral Bonuses
  • Payout Records
  • Tax Information (where required)

Purpose

We use this information to:

  • Process driver payouts.
  • Calculate earnings.
  • Manage incentives and bonuses.
  • Generate payment statements.
  • Maintain transaction records.
  • Comply with financial, tax, and regulatory requirements.

Protection of Financial Information

OLLO takes appropriate measures to protect financial information. These measures include:

  • Secure encrypted payment processing.
  • Protection of financial records using secure servers.
  • Restricted access to authorized finance personnel.
  • Compliance with applicable financial security standards.
  • Continuous monitoring for fraudulent transactions.

OLLO does not store complete debit or credit card details on its servers. Where card payments are supported, payment transactions are securely processed by trusted third-party payment service providers that comply with applicable industry security standards.

6. Location Information

To provide safe, efficient, and reliable transportation services, the OLLO Driver App collects location information from your device.

We may collect:

  • Precise GPS location while you are online.
  • Background location during active trips (where permitted and enabled).
  • Pickup location.
  • Passenger pickup route.
  • Destination route.
  • Drop-off location.
  • Route history during trips.
  • Navigation information.
  • Driver online and offline status.
  • Time spent online.

Purpose

We use location information to:

  • Match nearby ride requests with available drivers.
  • Provide turn-by-turn navigation.
  • Calculate trip distance, duration, and fare.
  • Enable real-time ride tracking.
  • Improve pickup accuracy.
  • Enhance rider and driver safety.
  • Detect fraudulent activity.
  • Monitor trip completion.
  • Resolve customer disputes.
  • Improve routing and platform performance.

Protection of Location Information

OLLO securely processes location information using encrypted communication channels and protected servers. Access is restricted to authorised personnel and trusted service providers responsible for platform operations, safety, customer support, and legal compliance.

Location information is retained only as long as necessary to provide services, resolve disputes, comply with legal obligations, and improve platform performance.

Drivers may manage location permissions through their device settings. However, disabling location services may prevent the Driver App from accepting ride requests or providing navigation and safety features.

7. Trip Information

During your use of the OLLO Driver App, we collect information related to trips completed through our platform.

We may collect:

  • Ride request details.
  • Trip ID.
  • Pickup location.
  • Drop-off location.
  • Ride start time.
  • Ride completion time.
  • Ride duration.
  • Distance travelled.
  • Navigation route.
  • Vehicle category.
  • Fare details.
  • Toll charges.
  • Ride cancellation details.
  • Passenger ratings.
  • Driver ratings.
  • Customer feedback.
  • Trip status.

Purpose

Trip information is collected to:

  • Process ride requests.
  • Calculate fares.
  • Process driver earnings.
  • Generate invoices and receipts.
  • Improve customer support.
  • Resolve disputes.
  • Detect fraud.
  • Improve service quality.
  • Monitor platform performance.
  • Meet legal and regulatory obligations.

Protection of Trip Information

Trip information is encrypted during transmission and stored securely on protected servers. Access is limited to authorised OLLO personnel responsible for operations, finance, customer support, compliance, and fraud prevention. Trip information is never sold to third parties and is disclosed only where necessary to provide services or comply with applicable laws.

8. Earnings and Driver Wallet Information

To manage driver payments and financial transactions, OLLO collects earnings and wallet-related information.

We may collect:

  • Total earnings.
  • Daily earnings.
  • Weekly earnings.
  • Monthly earnings.
  • Incentives.
  • Bonuses.
  • Referral earnings.
  • Platform commissions.
  • Wallet balance.
  • Pending payouts.
  • Completed payouts.
  • Transaction history.
  • Payment status.
  • Tax deductions (where applicable).

Purpose

This information is used to:

  • Calculate driver earnings.
  • Process payouts.
  • Manage wallet balances.
  • Generate earning statements.
  • Track incentives and bonuses.
  • Process refunds or adjustments where applicable.
  • Detect fraudulent transactions.
  • Comply with tax and financial regulations.

Protection of Financial Information

OLLO protects financial information through secure payment processing, encrypted databases, restricted access controls, and continuous transaction monitoring. Only authorized finance personnel and trusted payment partners may access payment information required to process earnings. Complete debit or credit card information is never stored on OLLO servers.

9. Device Information

To maintain the security and performance of the OLLO Driver App, certain technical information may be collected automatically.

We may collect:

  • Device model.
  • Device manufacturer.
  • Device ID.
  • Android version.
  • App version.
  • Device language.
  • IP address.
  • Mobile network information.
  • Crash reports.
  • Performance diagnostics.
  • Device time zone.
  • Battery optimization status (where applicable).

Purpose

Device information helps us to:

  • Improve app performance.
  • Diagnose technical issues.
  • Monitor crashes.
  • Improve compatibility.
  • Prevent unauthorized access.
  • Detect fraudulent devices.
  • Maintain platform security.
  • Improve driver experience.

Protection of Device Information

Device information is securely transmitted using encrypted connections and stored on protected servers with strict access controls. This information is used only for operational, security, and technical support purposes and is not sold to third parties.

10. Communications

When you communicate with OLLO, we may collect information relating to those interactions.

We may collect:

  • Emails.
  • Chat messages.
  • Customer support requests.
  • Call recordings (where legally permitted).
  • Complaint details.
  • Feedback.
  • Survey responses.
  • Communication history.

Purpose

Communication information helps us to:

  • Respond to your enquiries.
  • Resolve complaints.
  • Provide technical support.
  • Improve customer service.
  • Investigate safety incidents.
  • Monitor service quality.
  • Comply with legal obligations.

Protection of Communication Information

Communication records are protected using industry-standard encryption, secure storage, and access controls. Only authorised OLLO employees and trusted service providers involved in customer support, compliance, or dispute resolution may access these records. Communication information is retained only as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable law.

11. Permissions We Use

To provide safe, efficient, and reliable driver services, the OLLO Driver App may request access to certain device permissions. These permissions are required to enable essential features of the application and improve your overall experience.

11.1 Location Permission

Used to:

  • Receive nearby ride requests.
  • Share your live location with riders during active trips.
  • Navigate to pickup and drop-off locations.
  • Calculate trip distance, duration, and fare.
  • Track online availability.
  • Improve driver and passenger safety.
  • Detect fraudulent or suspicious activities.

Your Control: You may grant, deny, or revoke location permission at any time through your device settings. However, disabling location access may prevent you from going online, receiving ride requests, navigating to destinations, or completing trips.

11.2 Camera Permission

Used to:

  • Upload or update your profile photograph.
  • Capture driver verification documents.
  • Upload vehicle documents.
  • Scan QR codes (where applicable).

Your Control: Camera permission is requested only when required for these features. You can manage this permission through your device settings.

11.3 Photos & Storage Permission

Used to:

  • Upload profile photos.
  • Upload driver's licence.
  • Upload National ID or Passport.
  • Upload vehicle documents.
  • Upload insurance certificates.
  • Upload inspection certificates.
  • Store downloaded invoices and reports (where applicable).

Your Control: You may revoke this permission through your device settings. Some document upload features may not function correctly if access is denied.

11.4 Notification Permission

Used to send:

  • New ride requests.
  • Trip updates.
  • Earnings notifications.
  • Account verification updates.
  • Document expiry reminders.
  • Important service announcements.
  • Promotional campaigns (optional).
  • Security alerts.

Your Control: You can disable notifications through your device settings. Promotional notifications can also be managed within the app, where available.

11.5 Phone Permission

May be used to:

  • Verify your mobile number.
  • Enable secure communication with riders through masked calling (where supported).
  • Contact OLLO Customer Support.
  • Improve emergency assistance features.

Your Control: Phone permission is requested only when necessary and can be managed through your device settings.

Protection of Permission-Based Data

OLLO requests only the permissions necessary to operate the Driver App and deliver transportation services. Information accessed through these permissions is processed solely for the purposes described in this Privacy Policy.

Permission-based data is protected through encrypted transmission, secure storage, strict access controls, and continuous security monitoring. Access is limited to authorized OLLO personnel and trusted service providers who require the information to provide, maintain, or improve our services.

We do not sell permission-based information to third parties. Drivers may grant, deny, or revoke permissions at any time through their device settings; however, restricting certain permissions may limit the availability or functionality of the Driver App.

12. How We Use Your Information

OLLO uses your information only for legitimate business purposes and to provide safe, reliable, and efficient driver services.

We may use your information to:

  • Create and manage your driver account.
  • Verify your identity and driver eligibility.
  • Review and approve onboarding documents.
  • Process ride requests and trip assignments.
  • Match drivers with nearby riders.
  • Calculate fares, commissions, incentives, and bonuses.
  • Process driver earnings and payouts.
  • Provide customer support.
  • Verify vehicle compliance.
  • Monitor service quality and driver performance.
  • Detect, investigate, and prevent fraud, misuse, or unauthorized activities.
  • Improve rider and driver safety.
  • Send OTPs, trip updates, payment notifications, and service announcements.
  • Improve the performance, security, and functionality of the Driver App.
  • Analyze platform usage and operational trends.
  • Comply with applicable laws, regulations, tax requirements, and legal obligations.

Protection of Your Information

Your information is processed using appropriate technical and organisational safeguards. Access is limited to authorised OLLO personnel and trusted service providers who require the information to perform their duties. OLLO does not sell your personal information to third parties.

13. Data Sharing

OLLO respects your privacy and does not sell, rent, or trade your personal information for marketing purposes.

We may share your information only when necessary to:

  • Provide transportation services.
  • Process driver earnings.
  • Verify driver identity.
  • Comply with applicable laws.
  • Protect the safety and security of riders, drivers, and OLLO.
  • Detect fraud and misuse.
  • Support customer service and dispute resolution.

Any sharing of information is limited to the minimum amount necessary for the intended purpose.

14. Sharing Information with Riders

When you accept a ride request, OLLO may share certain information with the rider to facilitate the trip, including:

  • First Name.
  • Profile Photograph.
  • Driver Rating.
  • Vehicle Make and Model.
  • Vehicle Colour.
  • Vehicle Registration Number.
  • Estimated Arrival Time.
  • Live Driver Location during the trip.
  • Trip Status.

Where supported, riders may also contact you through secure or masked communication channels without revealing your personal phone number.

This information is shared solely to enable ride coordination, enhance passenger safety, and complete the requested transportation service.

Riders are expected to use this information only for ride-related purposes. OLLO takes reasonable measures to prevent unauthorized use or disclosure of driver information.

15. Sharing Information with Service Providers

To operate and improve the OLLO Driver App, we may share limited information with trusted third-party service providers that perform services on our behalf.

These providers may include:

  • Cloud hosting and infrastructure providers.
  • Maps and navigation providers.
  • Payment processing partners.
  • Banking and mobile money providers.
  • SMS and OTP verification providers.
  • Push notification service providers.
  • Analytics and crash reporting providers.
  • Customer support providers.
  • Identity verification providers.
  • Fraud prevention and security service providers.

We share only the minimum information necessary for these providers to perform their services.

All service providers are contractually or legally required to:

  • Protect your information using appropriate security measures.
  • Maintain confidentiality.
  • Process information only for authorized purposes.
  • Comply with applicable privacy and data protection laws.
  • Not use your information for their own marketing or unrelated purposes.

OLLO regularly reviews its service providers to ensure they continue to maintain appropriate technical and organizational safeguards for the protection of personal information.

OLLO may disclose your personal information when we believe such disclosure is necessary or required under applicable laws and regulations.

We may disclose your information to:

  • Comply with applicable laws, regulations, legal processes, or court orders.
  • Respond to lawful requests from government authorities, regulatory bodies, law enforcement agencies, or transport authorities.
  • Verify driver licensing, vehicle registration, insurance, or other regulatory requirements.
  • Protect the rights, property, safety, and security of OLLO, our riders, drivers, employees, business partners, or the public.
  • Detect, investigate, and prevent fraud, unauthorized activities, security incidents, or illegal conduct.
  • Enforce our Driver Terms of Service, Community Guidelines, and other applicable agreements.
  • Establish, exercise, or defend legal claims where necessary.

Any disclosure will be limited to the minimum amount of information reasonably required to satisfy the applicable legal or regulatory obligation. Where permitted by law, OLLO will continue to apply appropriate safeguards to protect your information.

17. Data Retention

OLLO retains your personal information only for as long as necessary to provide our services, meet legal obligations, and support our business operations.

We retain your information to:

  • Maintain and manage your driver account.
  • Verify your identity and driver eligibility.
  • Process ride requests and driver earnings.
  • Maintain trip history and transaction records.
  • Process incentives, commissions, and payouts.
  • Comply with legal, tax, accounting, and regulatory requirements.
  • Resolve customer complaints and disputes.
  • Investigate fraud, security incidents, or policy violations.
  • Enforce our Driver Terms of Service and legal agreements.
  • Improve the quality, safety, and performance of our services.

The retention period may vary depending on the type of information and applicable legal requirements. Once the information is no longer required, OLLO will securely delete, anonymize, or permanently dispose of it using industry-standard security practices to prevent unauthorized access, recovery, or misuse.

18. Data Security

OLLO is committed to protecting the confidentiality, integrity, and availability of your personal information.

We implement appropriate technical, administrative, and organizational security measures, including:

  • Encryption of data during transmission using secure HTTPS/TLS protocols.
  • Secure storage of personal information on protected servers.
  • Role-based access controls that limit access to authorized personnel only.
  • Multi-factor authentication and secure authorization mechanisms where applicable.
  • Continuous security monitoring and threat detection.
  • Regular vulnerability assessments, security testing, and system updates.
  • Secure backup and disaster recovery procedures.
  • Fraud detection systems to identify suspicious activities.
  • Regular employee training on privacy and information security practices.

Although OLLO uses industry-standard security measures to protect your information, no method of electronic transmission or storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

Drivers are encouraged to keep their login credentials confidential, use strong passwords, and notify OLLO immediately if they suspect unauthorized access to their account.

19. Your Rights

OLLO respects your privacy and is committed to providing you with control over your personal information. Subject to applicable laws and regulations, you may have the following rights:

  • Access Your Information: Request access to the personal information held by OLLO.
  • Correct or Update Information: Request correction of inaccurate or incomplete personal information.
  • Delete Your Account: Request the permanent deletion of your OLLO Driver account.
  • Request Deletion of Personal Data: Request deletion of your personal information, subject to applicable legal or regulatory obligations.
  • Withdraw Your Consent: Withdraw consent where processing is based on your consent. Please note that doing so may affect your ability to use certain features of the Driver App.
  • Object to or Restrict Processing: Request restrictions on the processing of your personal information where permitted by law.
  • Request a Copy of Your Personal Data: Request a copy of your personal information in a commonly used and technically feasible format.

To exercise these rights or if you have any questions regarding your personal information, please contact OLLO Customer Support at support@tryollo.com.

To protect your privacy, OLLO may verify your identity before processing any request.

20. Account Deletion

OLLO allows driver partners to permanently delete their Driver account, subject to applicable legal and regulatory requirements.

How to Delete Your Driver Account

Through the OLLO Driver App:

  • Go to Profile
  • Select Settings
  • Tap Delete Account
  • Follow the on-screen instructions to confirm your request.

Or by contacting Customer Support: support@tryollo.com

To protect your account and personal information, OLLO may verify your identity before processing your deletion request.

What Happens After Account Deletion

Once your request has been verified and approved:

  • Your Driver account will be permanently deactivated and deleted.
  • Your personal information will be deleted or anonymized, except where retention is required by applicable law.
  • Certain information, including completed trip records, payout records, invoices, tax documents, financial transactions, regulatory compliance records, and dispute-related information, may be retained for the period required by law.
  • Information retained for legal, financial, or regulatory purposes will continue to be securely protected and will not be used for marketing or unrelated purposes.

Once the deletion process has been completed, your Driver account cannot be restored, and you may need to complete the full driver registration and verification process if you wish to join the OLLO platform again in the future.

21. Children's Privacy

The OLLO Driver App is intended solely for individuals who are 18 years of age or older and who are legally eligible to operate a commercial vehicle under the applicable laws and regulations.

We do not knowingly collect, use, or process personal information from individuals under the age of 18. Drivers must meet the minimum legal age and licensing requirements before registering on the OLLO platform.

If OLLO becomes aware that an individual under the age of 18 has registered or provided personal information through the Driver App, we will take appropriate steps to:

  • Suspend or terminate the account.
  • Remove the personal information from our systems, unless retention is required by applicable law.
  • Prevent unauthorized use of the platform.

If you believe that a minor has created a Driver account, please contact us immediately at support@tryollo.com so we can investigate and take appropriate action.

22. International Data Transfers

OLLO may process, store, or transfer your personal information to countries or regions where our trusted service providers, cloud infrastructure providers, payment partners, analytics providers, or business partners operate.

Whenever personal information is transferred internationally, OLLO takes appropriate technical, organizational, and contractual measures to ensure that your information remains protected in accordance with this Privacy Policy and applicable data protection laws.

Our safeguards include:

  • Secure encrypted transmission of data.
  • Processing only through trusted service providers.
  • Confidentiality agreements with service providers.
  • Access controls and security monitoring.
  • Compliance with applicable privacy and security standards.

We take reasonable steps to ensure that any international transfer of personal information maintains an appropriate level of protection against unauthorized access, disclosure, alteration, or misuse.

23. Third-Party Services

To operate, maintain, and improve the OLLO Driver App, we use trusted third-party service providers that support various platform features.

These providers may include:

  • Google Maps Platform (maps, routing, navigation, and location services)
  • Firebase (authentication, push notifications, analytics, crash reporting, and performance monitoring)
  • Secure Payment Gateway Providers
  • Banking and Mobile Money Providers (such as M-Pesa, where available)
  • SMS and OTP Verification Providers
  • Cloud Hosting and Infrastructure Providers
  • Analytics and Performance Monitoring Services
  • Identity Verification Services
  • Fraud Detection and Security Services
  • Customer Support Platforms
  • Push Notification Providers

These third-party providers may process personal information only to the extent necessary to perform services on OLLO's behalf.

All third-party providers are required to:

  • Maintain appropriate security measures.
  • Protect the confidentiality of personal information.
  • Process information only for authorized purposes.
  • Comply with applicable privacy and data protection laws.
  • Not use personal information for their own marketing or unrelated business purposes.

Each third-party provider maintains its own privacy policy governing the information it processes. We encourage you to review their respective privacy policies to understand how they collect, use, store, and protect your information.

24. Changes to This Privacy Policy

OLLO may update or modify this Driver Privacy Policy from time to time to reflect changes in our services, legal obligations, regulatory requirements, operational practices, or privacy standards.

When material changes are made:

  • The "Last Updated" date at the beginning of this Privacy Policy will be revised.
  • Updated versions will be published within the OLLO Driver App and on the OLLO website.
  • Where appropriate, we may notify drivers through in-app notifications, email, SMS, or other communication channels.

We encourage all driver partners to review this Privacy Policy periodically to remain informed about how OLLO collects, uses, shares, stores, and protects personal information.

Your continued use of the OLLO Driver App after the updated Privacy Policy becomes effective constitutes your acknowledgment and acceptance of the revised Privacy Policy.

If you do not agree with any changes, you should discontinue using the OLLO Driver App and may request deletion of your Driver account in accordance with our Account Deletion Policy.

25. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Driver Privacy Policy or the way OLLO collects, uses, stores, shares, or protects your personal information, please contact us using the details below:

Our Customer Support and Privacy Team will review your inquiry and respond as soon as reasonably possible in accordance with applicable laws, regulatory requirements, and our internal support procedures.

If your organization appoints a dedicated Privacy Officer or Data Protection Officer, you may also contact them using the contact details published on our website or within the OLLO Driver App.