Home/Driver safety

Drivers · Safety

Driver Safety Guidelines & Responsibilities

What Ollo expects of every driver-partner on every trip — and what riders can expect in return.

Effective Date: 22/07/2026
Last Updated: 22/07/2026

Introduction

Welcome to OLLO Drive Driver Guidelines. At OLLO Drive, our goal is to provide a safe, reliable, and professional transportation experience for passengers and driver partners. As an OLLO Driver Partner, you are responsible for maintaining safe driving practices, vehicle standards, and professional service quality while using the OLLO platform. By accepting rides through the OLLO Driver Application, you agree to follow these Driver Guidelines along with the OLLO Driver Terms & Conditions.

1. Safe Driving Responsibilities

OLLO Driver Partners must:

  • Drive safely and responsibly at all times.
  • Follow applicable traffic laws, road safety rules, and parking regulations.
  • Avoid dangerous driving practices, including overspeeding and distracted driving.
  • Never operate a vehicle under the influence of alcohol or prohibited substances.
  • Ensure passenger safety throughout every trip.
  • Provide professional and respectful service to passengers.

2. Vehicle Requirements and Maintenance

Drivers are responsible for maintaining their own registered and approved vehicle used on the OLLO platform. Drivers must ensure:

  • The vehicle is safe, clean, and suitable for passenger transportation.
  • The vehicle remains in good operating condition.
  • Required vehicle documents remain valid.

Drivers should regularly check:

  • Brakes
  • Tyres
  • Lights
  • Fuel level
  • Safety equipment
  • General vehicle condition

Required documents may include:

  • Vehicle Registration
  • Vehicle Insurance
  • Vehicle Inspection Certificate (where applicable)
  • Required transport permits

3. Passenger Safety and Service Standards

OLLO Driver Partners must:

  • Treat passengers with respect and professionalism.
  • Follow correct pickup and drop-off locations.
  • Ensure passengers feel safe and comfortable.
  • Maintain passenger privacy and confidentiality.
  • Avoid discrimination, harassment, or inappropriate behaviour.

Drivers must not engage in any activity that may compromise passenger safety.

4. Trip Responsibilities

During OLLO trips, drivers must:

  • Accept and complete rides responsibly.
  • Confirm passenger and trip details before starting the ride.
  • Complete trips through the OLLO Driver Application.
  • Follow the agreed destination details.
  • Inform passengers about delays or unexpected situations.
  • Avoid requesting passengers to cancel trips without valid reasons.

5. Accident and Incident Reporting

Drivers must notify OLLO Support when:

  • An accident occurs during an OLLO trip.
  • Vehicle damage occurs.
  • A safety-related incident happens.
  • The vehicle is no longer suitable for passenger transportation.

Drivers must provide accurate information regarding incidents to support proper review and resolution.

6. Driver Account and Vehicle Compliance

Drivers must ensure:

  • Only their approved vehicle is used for OLLO trips.
  • Vehicle information provided in the OLLO application is accurate.
  • Required documents are valid and updated.
  • Their OLLO Driver account is used only by the registered driver.

Drivers must not:

  • Share their OLLO Driver account.
  • Allow unauthorized persons to operate their account.
  • Use unregistered vehicles for OLLO trips.

7. Professional Conduct

OLLO expects Driver Partners to:

  • Communicate respectfully with passengers.
  • Maintain professional behaviour.
  • Provide reliable transportation services.
  • Follow OLLO policies and community standards.

Any behaviour that affects passenger safety, trust, or service quality may result in account action.

8. Violations and Account Actions

Failure to follow OLLO Driver Guidelines or Terms & Conditions may result in:

  • Warning notifications.
  • Temporary account restrictions.
  • Suspension of driver access.
  • Permanent account termination for serious violations.

OLLO reserves the right to take appropriate action to protect:

  • Passenger safety.
  • Driver quality standards.
  • Platform reliability.

9. Contact OLLO Support

For questions, safety concerns, or assistance related to these guidelines:

Support is available for:

  • Driver account concerns
  • Safety-related issues
  • Ride-related assistance
  • Platform support